OUR STORE POLICIES
As much as we would
LOVE to play ALL day with our furry and feathered
animal guardians, it's time to get down to business
and answer your questions about our policies.
Realize though, if NOT for our furry and feathered
family members, we would not be in this wonderful
holistic health business or lifestyle. So as much
as they love to play and goof off, they are a HUGE
part of the reason we are here today and able to
help others with their beloved pet health issues.
Okay...so here's the nitty gritty:
LOCATION & BUSINESS HOURS
located in Lake Elsinore, California. We are an
hour drive from San Diego and an hour from Los
Our business hours are: Monday through Friday
10:00am to 5:00pm PST. We are closed weekends and
Local customers who wish to pick-up orders from us
must call to schedule an appointment. Due to our
off-grid location, we meet customers daily at the 15
Freeway and Nichols Rd. off ramp here in Lake
Elsinore, unless you are picking up 500 lbs. or more
of product, in which case, we will give you
directions to our location.
You may order online on our secure server websites.
If you prefer to pay via PayPal, shop at our PayPal
If you prefer to pay via Visa, MasterCard, Discover,
or American Express please
go to this
We do accept money orders and checks. Please mail
your order to our postal mail box address at:
15980 Grand Avenue, #M-37
Lake Elsinore, CA 92530
Or you may fax your order to us at (951) 674-9998 or
call us to place your order at (951) 674-0921 during
our regular business hours.
E-CHECK PAYMENT INFORMATION
If you paid via
E-Check (through your checking account), it usually
takes 3 to 4 business days for your check to clear,
so your order will not ship until your E-Check has
cleared from your account to ours.
to read our Privacy
Orders usually ship
within 1 business day. Occasionally, it is 2
USPS EXPRESS MAIL (Overnight)
If you ordered USPS
Express Mail next day delivery, please make sure
someone is at your shipping address to sign for the
package when it arrives. Otherwise, please Email Us
and advise us to waive the signature requirement on
overnight Express Mail packages.
IF no one is available to sign for your package and
the signature requirement is NOT waived, the USPS
will leave a notice in your mail box for you to
pick-up your package at your local post office.
IF you live in a small town, the USPS might not
guarantee next day delivery to your location, but
TWO (2) business days. If you think this might be
the case, if you have a relative, friend, or work
address in a bigger town where the USPS would
guarantee next delivery, we can ship to an alternate
address, if you request it.
Otherwise, we can ship via Fed Ex Priority Overnight
for additional cost. Usually Fed Ex overnight
services are at least twice as much as the USPS
Express Mail services and sometimes over three times
the cost of the post office. If desired, we can
bill you the additional cost for Fed Ex Priority
Overnight service, just let us know.
IF you ordered overnight Express Mail delivery and
you have a parvo or distemper emergency, please
Email Us and let us know and we will e-mail an
Emergency Tea Recipe you can use to keep your puppy
or kitty hydrated until your order arrives.
USPS PRIORITY & FIRST CLASS
IF you did NOT order
overnight Express Mail delivery and your package
weighs less than 50#'s, your order will ship via
USPS Priority or First Class Mail and will take 2 to
5 business days to receive.
USPS PARCEL POST, UPS GROUND,
& FED EX GROUND ORDERS
If your order weighs
50#'s or more, expect it to come via USPS Parcel
Post, UPS Ground, or Fed Ex Ground. These heavy
orders will take from 3 to 10 business days to
testimonials and photographs of yourself and/or your
furry or feathered animal companions. We appreciate
your telephone calls advising of how well your pet
is healing - this is WHY we sell these excellent
natural products, because they REALLY work! If you
have time to Email Us with your testimonial and
possibly a photograph of yourself or your companion
(whichever one of you has been helped by these
fabulous remedies), please do so.
If you have any questions, please feel free to
e-mail or call us.
Again, we appreciate you visiting our website!
Hugs, Howls, Health,
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